Shop in: UNITED STATES / EN

F.A.Q.

How to order

WHERE CAN I BUY BIP BIP PRODUCTS?

Bip Bip pyjamas can be purchased directly online at www.pigiami-bipbip.it.
Choose the products, add them to the shopping cart and follow the purchase procedure to complete your order, choose the type of payment and confirm the transaction.

DO THE PRICES INCLUDE VAT?

Yes, online prices include VAT.

HOW TO FILL THE CART?

Once you have clicked on the product you wish to purchase you will be taken to its product page with all the details. You can select the quantities and click on "Add to basket" to place the product in your basket. You can then choose whether to complete your order and pay or continue shopping in the online shop.

HOW DO I GET TO THE CHECKOUT?

Once you have selected and added the products to the trolley you can proceed to enter the required data and choose the payment method you prefer: credit card, prepaid card, PayPal, bank transfer or cash on delivery. All the financial information required for the transaction will be transmitted, via encrypted protocol, to our partner banks, which provide the relevant remote electronic payment services, without third parties having access to it.

IS THERE A MINIMUM AMOUNT TO ORDER ONLINE?

No, there is no minimum order amount.

WHICH CREDIT CARDS DO YOU ACCEPT?

At Bip Bip Pigiami Shop Online we accept the credit cards of the following circuits: Visa, Visa Electron, Postepay, Mastercard, American Express, Diners Club International and JCB.

HOW DOES PAYMENT BY BANK TRANSFER WORK?

If you choose to shop on Bip Bip Shop Online paying by Bank Transfer, remember to make the payment within 3 days from the date of your order. After this period, if you do not pay by bank transfer, your order will be cancelled. Below you will find the data to make the payment by bank transfer:

Banco BPM S.p.A.
ABI: 5034
CAB: 10902
CIN: R
IBAN: IT05B0503410902000000014021
BIC/SWIFT: BAPPIT21AR9
Account name: New Works Webtech S.r.l.
C/C n°: 14021
Reason for order: indicate the date and order number given in the confirmation email.

Please note that your order will only be processed once the amount has been received on our current account (usually 1 to 3 working days after the transfer has been made).

HOW DO I GET THE BILL FOR MY ORDER?

If you wish to receive an invoice for your order, please request it during the checkout process before proceeding to payment. Simply click on "I would like to receive an invoice" and enter your tax information. A copy of the invoice will be included in your package and you can request the digital version by emailing customer service.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

Once you have completed your order, you will receive an email confirming your order at the email address you used when purchasing. If you do not receive the email, check the Junk or Spam folder of your email account and, if you use a Gmail address, also check the Promotions folder. If you have received confirmation of payment from your bank, but not from the shop, you will also receive an order confirmation within 24 hours.

Shipping and refunds

WHERE IS IT POSSIBLE TO RECEIVE SHIPMENTS FROM BIP BIP PIGIAMI SHOP ONLINE?

We ship throughout Italy (including the islands), Europe and worldwide.

WHAT ARE THE SHIPPING COSTS?

The actual shipping costs can be viewed at checkout by entering all destination data.

ARE THERE CUSTOMS COSTS FOR FOREIGN SHIPMENTS?

Shipments to countries outside the European Union area may be subject to customs charges which are established by the customs of the country of destination. For the above-mentioned countries, New Works Webtech Srl cannot foresee the amount of these charges, which shall be borne by the purchaser and shall be paid upon delivery of the products, directly to the competent tax or customs authorities or to the courier in charge of delivery.

CAN I CHOOSE TO SEND MY ORDER TO A DIFFERENT ADDRESS?

Of course, you can enter a different delivery address during the checkout process. Once the order has been paid for and the order has been processed, it is not possible to change the chosen delivery address.

HOW WILL MY ORDER BE PACKAGED?

Depending on the place of dispatch and the quantity of products, different packaging systems are used to ensure that they are transported in top condition.

WHAT ARE THE DELIVERY TIMES?

In Italy, delivery typically takes place within two working days from receipt of the dispatch notification email, but may be delayed due to difficulties in reaching certain geographical areas or unavailability of the product or the recipient.
In Europe, delivery times are approximately 3-5 working days.

HOW DO I KNOW WHERE MY ORDER IS?

When your order is taken over by the courier, you will receive an email at the address indicated during the purchase process or a text message with the tracking link to monitor the shipment. Through the website of the courier that has taken charge of the shipment, you can always check where your order is.
If you have not received the email, check the Junk or Spam folder of your email inbox.

WHAT SHOULD I DO IF THE PACK IS DELIVERED DAMAGED?

If you receive parcels from the courier with sender Bip Bip Shop Online visibly damaged, broken or stained please return the shipment to the sender. We will take care of the return and restoration of the shipment. If the shipment consists of several packages and not all of them are damaged, please return the damaged package to the sender by signing the carrier's delivery note "subject to reservations". Also in this case Bip Bip Shop Online will return the damaged package and replace it. Any shipping costs for the return of the damaged package to the sender and the return of the new one are at Bip Bip Shop Online's charge.

WHAT CAN I DO IF THE PRODUCTS INSIDE ARE DAMAGED?

Please notify customer service promptly by email at customercare@pigiami-bipbip.it, reporting the problem and sending us pictures of the products if possible. You will receive assistance in solving the problem.

Personal area

DO I NEED TO HAVE A BIP SHOP PIGIAMI ONLINE ACCOUNT TO MAKE AN ORDER?

No, you can purchase by choosing to proceed quickly with the entry of your email. However, we recommend that you create an Account so that you can keep up to date with our news, quickly resume payment of unfinished orders, and easily purchase online again.

HOW CAN I CREATE AN ACCOUNT ON BIP BIP SHOP ONLINE?

You can quickly create your account at this link: www.pigiami-bipbip.it/Account/Registra
In this way you will always be able to control your shopping cart and the status of your orders. Buying on Bip Bip Shop Online means buying 100% Made in Italy.

I CANNOT REGISTER OR COMPLETE MY PURCHASE, WHAT CAN I DO?

If you experience difficulties in navigating or making a purchase on Bip Bip Shop Online, we recommend that you update or change your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.). If you don't remember your password, enter your email address in the "I forgot my password" option, you will receive a password recovery email shortly. Please make sure you don't get it in spam or junk mail.
If you continue to experience problems, remember that Customer Service is at your disposal, write to customercare@pigiami-bipbip.it.

HOW DO I CREATE AN ACCOUNT IF I HAVE ALREADY PURCHASED USING ONLY MY EMAIL ADDRESS?

You can complete the registration of your account here: www.pigiami-bipbip.it/Account/CompletaRegistrazione
Follow the guide to obtain your password for access to your personal shop area.

I HAVE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

Click on "Forgot your password?" on this page: www.pigiami-bipbip.it/Account/RecuperaPassword
You will receive an email with instructions on how to recover your credentials.

HOW CAN I CHANGE MY PERSONAL DATA?

After registering, you can view and edit your data in your personal shop area: www.pigiami-bipbip.it/Account/Profilo

IS IT POSSIBLE TO CHANGE THE ORDER AFTER PAYMENT AND RECEIPT OF SHIPPING CONFIRMATION?

The process of processing the order and entrusting the package to the courier is fast and we do not guarantee that we will be able to intervene promptly with changes to the shipping data or order composition. In any case, please send your complaints to the customer service by e-mail for assistance. Customer service will reply as soon as possible.

Products

HOW CAN I SEARCH FOR PRODUCTS IN THE ONLINE SHOP?

At Bip Bip Pigiami Online Shop you can buy different kinds of products. You can easily search for products by entering the product code or name in the search bar. The search tool is available at the top right.

WHERE ARE THE BIP BIP PYJAMAS MADE?

Our pyjamas are made and packaged exclusively in Italy at the Besnate factory in Varese, Italy, and are presented in 8 different product lines with registered and proprietary brands.

WHAT ARE THE CHARACTERISTICS OF OUR RAW MATERIALS?

Only high-quality natural fibres (combed cotton, linen, wool, silk) and selected polyacrylic and elastane synthetic fibres are used in the manufacture of our products. Only reactive dyes are used for dyeing yarns and fabrics, and oeko-tex-certified pigments are used for printing processes. This ensures long-lasting quality and colouring.
Thanks to strict protocols throughout the entire production process, Pigiami Bip Bip awards the quality seal to each individual garment, guaranteeing thorough checks on traceability.

WHAT DOES IT MEAN TO CHOOSE BIP BIP PRODUCTS?

Choosing Bip Bip means buying creations with a unique and exclusive style, made with fine finishes and fabrics, expressions of Italian style and craftsmanship.

HOW TO CHOOSE THE RIGHT SIZE?

The fit of Bip Bip's garments is classic and comfortable, so we recommend that you buy the same size as you would for your clothes.

HOW TO FIND OUT ABOUT CURRENT PROMOTIONS AND RECEIVE UPDATES?

The first step to convenient online shopping is to register for the newsletter: www.pigiami-bipbip.it/Account/NewsLetter.
In addition, by entering your email address you will receive updates on promotions, news and much more.