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Return and withdrawal

RETURN AND WITHDRAWAL

In compliance with the law on electronic commerce, if the customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his/her own professional activity, or does not make the purchase by indicating a VAT number on the order form to New Works Webtech Srl), he/she has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following point. To exercise this right, the customer must send New Works Webtech Srl a written notice to this effect within 14 days from the date of receipt of the goods. This communication must be sent by letter addressed to:

New Works Webtech
(Bip Bip Shop Online Customer Service)
Via Oltrecolle 129
22100 Como (Italia)

or by telegram or email to customercare@pigiami-bipbip.it always sent within the aforementioned period of 14 days. Once the above-mentioned withdrawal notice has been received, New Works Webtech Srl Customer Service will quickly provide the Customer with instructions on how to return the goods, which must be received by New Works Webtech Srl within 14 days of authorization. The right of withdrawal is however subject to the following conditions:

  • the right applies to the purchased product in its entirety;
  • the purchased goods must be intact and returned in their original packaging, complete in all its parts (including packaging and any documentation, etc.);
  • must be avoided in all cases the affixing of labels or adhesive tapes directly on the original packaging of the product;
  • the shipping costs for the return of the goods are charged to the customer. In case of return from non-EU countries all costs related to transport, customs clearance and VAT are charged to the consumer;
  • the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.

In case of damage to the goods during transport, New Works Webtech Srl will inform the Customer of what has happened (within the 5th day from receipt of the goods in its warehouses) to allow him/her to file a timely complaint against the carrier chosen by him/her and obtain reimbursement of the value of the goods (if insured); in this case, the product will be put at the Customer's disposal for its return, at the same time cancelling the request for withdrawal; New Works Webtech Srl is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not resulting from transport. If the package and/or the original packaging are damaged, New Works Webtech Srl will deduct from the refund due a percentage, not exceeding 10% of it, as a contribution to the costs of restoration. Without prejudice to any repair costs for damages assessed to the original packaging, New Works Webtech Srl will refund the Customer the entire amount already paid, excluding shipping costs, within 14 days of return of the goods. The reimbursement operation will be carried out by New Works Webtech Srl by crediting the amount due, which will be paid to the credit card or Paypal account specified at the time of the order or by bank transfer to the account that the customer will communicate, depending on the payment method used when placing the order. The right of withdrawal lapses totally, for lack of the essential condition of integrity of the good (packaging and/or its content), in cases where New Works Webtech Srl ascertains:

  • the lack of the external packaging and/or the original internal packaging;
  • the absence of integral elements of the product (accessories, parts, etc.);
  • damage to the product due to causes other than transport.

In case of forfeiture of the right of withdrawal, New Works Webtech Srl will return the purchased goods to the sender, charging the same for shipping costs. Any complaints must be addressed to:

New Works Webtech
(Bip Bip Shop Online Customer Service)
Via Oltrecolle 129
22100 Como (Italy)